FAQ
Pre-order - ALL items in our store are typically available for pre-order unless explicitly stated as in-stock.
Shipping Time - Our standard shipping time is 7 to 30 days after order processing. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow for additional processing and delivery time during peak seasons or holidays.
Refund Policy - If you received a defective or damaged item, you may send us an email at sales@lamaese.com within 3 days of receiving your order for a return or exchange request.
Availability Discrepancy - In rare cases, an item may become unavailable after your purchase due to inventory discrepancies. If this occurs, we will promptly notify you and provide options such as a refund, substitution, or waiting for the item to be restocked. We apologize for any inconvenience and appreciate your understanding.
Shipping Time - Our standard shipping time is 7 to 30 days after order processing. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow for additional processing and delivery time during peak seasons or holidays.
Refund Policy - If you received a defective or damaged item, you may send us an email at sales@lamaese.com within 3 days of receiving your order for a return or exchange request.
Availability Discrepancy - In rare cases, an item may become unavailable after your purchase due to inventory discrepancies. If this occurs, we will promptly notify you and provide options such as a refund, substitution, or waiting for the item to be restocked. We apologize for any inconvenience and appreciate your understanding.